This is printed on the back of every sales receipt from Aritzia – the store’s refund policy. It starts off with such an empowering tone. It’s a woman’s prerogative to change her mind. But when you read their actual return Continue reading
Last week, I recalled my unimpressive shopping experience at The Bay. There’s a great article from TechCrunch that zeros in on exactly how some corporations are misusing social media tools to enhance their customer service. Seeing how the in-store customer Continue reading
Ms. Bonnie Brooks, you’ve got your work cut out for you. Today is HBC’s 341st birthday and next week is also my birthday – so what better reason than to go pick up a few items at The Bay? Continue reading